Terms Of Service
1. Service Requirements
To ensure successful completion of your bin cleaning service, customers must follow all provided instructions on the scheduled service day. This includes proper placement of bins and ensuring they are accessible for cleaning. Failure to comply with these requirements may result in service being skipped.
2. Service Accessibility & Rescheduling
If we are unable to access your bins due to non-compliance with instructions, the service may be skipped. In such cases, we may offer a one-time rescheduling at no additional cost. Any subsequent rescheduling requests beyond the initial complimentary one will incur a rescheduling fee. Customers with repeated non-compliance on a monthly service plan will not be offered rescheduling, as our routes are planned based on location, and repeated disruptions can impact our scheduling efficiency.
3. Cancellation Policy
Customers may cancel their service at any time without a cancellation fee. However, if a customer cancels after receiving their first service under a subscription plan, they will be charged the difference between the discounted subscription rate and the standard one-time cleaning rate.
4. Payment & Fees
All payments must be made according to the agreed-upon service plan. Additional fees may apply for late payments, rescheduling beyond the first instance, or failure to comply with service requirements leading to a missed service.
5. Liability
Our team exercises the utmost care in cleaning your bins. However, we are not responsible for damages resulting from pre-existing conditions, improper bin placement, or unforeseen circumstances beyond our control.
6. Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time. Customers will be notified of significant changes in advance. Continued use of our services constitutes agreement to the revised terms.
By scheduling a service, you acknowledge that you have read, understood, and agreed to these Terms of Service.